University of Ulster

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ELEMENT NAME DESCRIPTION

Major Service
Desk Category

Library

Service Name

Provision of Online Exams Papers

Service Description
(including technical
requirements/Specifications)

Access to online versions of the University's exam papers for all semesters from 2001 onwards. The exam papers database is fully searchable by module name, module code or CRN from the Library Homepage or by logging onto the University Portal or Blackboard Learn.

Service Owner

Library

Business Process
(from a user perspective)

Provides ready access to the full-text of previous examination papers from 2001 as supplied by the examinations office. Service available 24/7, except for system maintenance.

Access directly from the Library Homepage (Exam Papers link) or by logging on using a network password to the University Portal (Learning Resources tab) or via the Library Service Point on Blackboard Learn.

Supporting Materials

Acceptable Use Code of Practice (University of Ulster Information and Communication Equipments and Telephony)

How to obtain help

Help in searching the database is available from the Library Information Desk 

Cost (where applicable)

No cost

Service Metrics (KPI/SLA statement)

 

Who can avail of the service?

Current University staff and students and other authorised researchers. Access is available on and off campus via any internet computer.

Keywords