| ELEMENT NAME | DESCRIPTION |
Major Service |
Staff Services |
Service Name |
Managed Staff Desktop (MSD) |
Service Description |
Information Services provides a ‘common user desktop image’ built upon a standardised operating system and a set of core applications with further access to corporate applications as required. This standardised approach is referred to as the “Managed Staff Desktop” - MSD programme. To become an MSD user you will need:
|
Service Owner |
ISD ICT Customer Services |
Business Process |
The MSD service is supported via the ISD Service Desk and established user desktop support processes. ICT Customer Services campus teams administer deployment and troubleshooting activities. |
Supporting Materials |
The product features and benefits of the MSD service are detailed in the MSD product description table. |
How to obtain help |
Help is arranged via the ISD Service Desk which provides a first point of contact for all queries via telephone and email during normal working hours*. Messages may be left at any time using the Voicemail facility. Telephone: 028 9036 6777 |
Cost (where applicable) |
Supported at no cost by the Service Desk |
Service Metrics (KPI/SLA statement) |
|
Who can avail of the service? |
Administrative departments wishing to join the MSD scheme should contact the ISD Service Desk who will arrange a consultation with a Campus ICT Manager. |
Keywords |
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