ISD Service Catalogue

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ELEMENT NAME	DESCRIPTION
Major Service Desk Category	Library
Service Name	Library Scanning Service
Service Description (including technical requirements/Specifications)	Provision of scanned copyright material (e.g. individual book chapters and journal articles) for use by students completing a specific module. Access is via an online reading list via Blackboard Learn.
Service Owner	Library
Business Process (from a user perspective)	Facilitates ready access to copyright material through Blackboard Learn. Service available 24/7, except for system maintenance. Access is through the Library Service Point on Blackboard Learn.
Supporting Materials	Webpage containing details on how to raise a scanning request and the limitations on what can be scanned is available at: http://library.ulster.ac.uk/info/scanningservice.php Acceptable Use Code of Practice (University of Ulster Information and Communication Equipments and Telephony)
How to obtain help	Webpage containing details on how to raise a scanning request and the limitations on what can be scanned is available at: http://library.ulster.ac.uk/info/scanningservice.php Subject Librarians Copyright Development Officer / Info web page.
Cost (where applicable)	Free to registered users.
Service Metrics (KPI/SLA statement)
Who can avail of the service?	Academic staff must authorise the scanning of material for use by students currently completing their module. You must be an academic member of staff in order to authorise scanning. Current students may access scanned materials by logging into Blackboard Learn directly or through the University Portal using their network password.
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