| ELEMENT NAME | DESCRIPTION |
Major Service |
Library |
Service Name |
Provision of Joint Library/IT Induction Sessions for New Students |
Service Description |
Lecturer arranged sessions to introduce new students to the University's full range of Library and IT services and facilities. These standardised induction sessions form part of a broader user education programme to develop effective information skills and may include practical, hands-on exercises or a tour of the Library. |
Service Owner |
Library |
Business Process |
Provides an overview to new students on what is offered by the Library, an awareness of the University's IT facilities and the help available in supporting them in their studies. While these sessions are standardised, they may be tailored to meet the particular needs of the students by arrangement with the lecturer. The Joint Library/ICT sessions usually last no more than one hour. Arrangement of these sessions are made by the lecturer before the start of the course. |
Supporting Materials |
Opening hours can be located at:
http://library.ulster.ac.uk/info/hour.php
View our Acceptable Use Code of Practice (University of Ulster Information and Communication Equipments and Telephony) |
How to obtain help |
Further library staff assistance is available at the Library Information Desk throughout existing opening hours and by electronic means outside of these hours. Specialist subject support is offered through the relevant subject librarian team. |
Cost (where applicable) |
No cost |
Service Metrics (KPI/SLA statement) |
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Who can avail of the service? |
All new students should have the opportunity to participate in one of these induction sessions at the start of their course. |
Keywords |
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