| ELEMENT NAME | DESCRIPTION |
Major Service |
ICT Application Delivery |
Service Name |
Fixed Telephone Line |
Service Description |
The University provides access to fixed telephony services for all staff within the University. This also includes Voicemail and voice processing functionality. Additionally call handling/call centre functionality is also available. |
Service Owner |
Telecommunications Manager |
Business Process |
Complete the Telephone System Request Form (www.ulster.ac.uk/telephones) and follow the instructions on the form. Estimated costs are £250 per extension and work is normally completed within one week. |
Supporting Materials |
Acceptable Use Code of Practice (University of Ulster Information and Communication Equipments and Telephony) |
How to obtain help |
Contact the ISD Service Desk Email: servicedesk@ulster.ac.uk Telephone: internal 66777; external: 02890366777 |
Cost (where applicable) |
All call charges will be charged back to the cost centre listed on the request form. An estimated call charge of £250 per extension to commission the line. Note you will be notified of costs before the job starts. |
Service Metrics (KPI/SLA statement) |
New lines installed within one week |
Who can avail of the service? |
Any member of staff. |
Keywords |
Telephony Telephone
|
