ISD Service Catalogue

Major Service
Desk Category

Document Management

Service Name

Fileshares

Service Description
(including technical
requirements/Specifications)

A service for the provision of secure file storage to staff, either as individuals or as members of groups, using active directory (AD) to authenticate users to filestores for the purposes of management of electronic documents and business records. Users, through the application of appropriate permissions and authentication, will have access to relevant fileshares related to their Faculty/Dept and other shared Business Functions.

The policy or strategy upon which this service is based is a constituent of an Information Assurance - Electronic Document and Records Management (eDRM) Programme

Service Owner

Business Process
(from a user perspective)

• Seek authorisation from Line Manager or Head of School to access specific folder(s)
• Forward authorisation to Faculty/Dept File Share Manager
• File Share Manager will add user to the relevant Security Group
• User must logoff and logon again to gain access after permissions have been granted 
   

Supporting Materials

How to obtain help

• Contact File Share Manager for relevant Faculty/Dept in the first instance
• Contact the ISD Service Desk on extension 66777 or email request to servicedesk@ulster.ac.uk   

Cost (where applicable)

Service Metrics (KPI/SLA statement)

• Access to an existing folder within a current file share will be granted by the File Share Manager
• Creation of a new top-level folder within a current file share will be carried out by the File Share Manager
• Creation of a new file share server will be carried out by ISD in 3 – 5 days 

Who can avail of the service?

Keywords

Fileshare

File Share Manager