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ELEMENT NAME	DESCRIPTION
Major Service Desk Category	Networking
Service Name	Request New Network Point
Service Description (including technical requirements/Specifications)	Every Office in the University has network points for the connection and networking of computers and laptops. If all the existing network points in an office are in use, a new point can be requested by downloading and completing a Minor Improvements Form from the Physical Resources web page. The completed form can be returned to Physical Resources in any of the following ways :- Scan / email to phyres@ulster.ac.uk Fax - Coleraine / Magee - 24912 (Room no. H007A) Fax - Jordanstown / Belfast - 66823 (Room no. 17A01) Once the new network point is installed contact the Service Desk to get the network point enabled.
Service Owner	Network Team
Business Process (from a user perspective)	User downloads and completes a Minor Improvements Form (see below) or from the Physical Resources web page. Once form is approved Physical Resources will use an approved cabling contractor to install the network point. Once cable contractor has installed the network point, a set of test results will be forwarded to ISD Network Team for approval. Once results are approved a Network Team member will make the network point live. User will be informed that network point is now active.
Supporting Materials	Minor Improvements Form
How to obtain help	Contact the ISD Service Desk: Email: servicedesk@ulster.ac.uk Telephone: internal 66777 external: 02890366777
Cost (where applicable)	Depending on distance from the wiring closet, the quantity of cables and space in existing containment there will normally be a charge of £120 - £160 plus vat, per network point for the installation charge.
Service Metrics (KPI/SLA statement)	Subject to network switch ports being available the Network Team will: - Enable an existing network point within one working day of receipt of acceptable test results.
Who can avail of the service?	Any staff or postgraduate student working for the University
Keywords	Network Point Installation Network Cable Installation Ethernet Cable Installation UTP Cable Installation