| ELEMENT NAME | DESCRIPTION |
Major Service |
Library |
Service Name |
Provision of Books and Other Physical Media |
Service Description |
One of the main services the library provides is the provision of physical media - mainly books and journals, but also DVDs, slides, music etc - in order to support the teaching, study and research carried out in the University of Ulster. This also includes many special collections within our libraries. Our responsibility includes the acquisition of materials in accordance with the Ulster Library Collection Development Policy. We then make the items available by organising their location within our libraries using recognised classification schemes and providing the details of each item on a searchable catalogue.
More information on our collections is available at: http://library.ulster.ac.uk/info/ |
Service Owner |
Library |
Business Process |
The physical resources we provide play an essential part in enabling
students and academic staff to successfully complete the courses of study,
research and teaching that takes place within the University of Ulster. The
service is available at all times within the Librariess during Library opening hours,
access to some specialised or valuable items may be limited to students and
staff only. Users can access our physical resources by visiting our libraries in person. The location of items can be ascertained through the use of our catalogue. Some reserved items or items in special collections may need to be accessed by library staff. |
Supporting Materials |
http://library.ulster.ac.uk/ |
How to obtain help |
Induction and subject classes for new students explain how resources are physically ordered within each Library. Use of the catalogue is also demonstrated. All library staff are able to guide users towards items they require and also give further explanation of classification schemes and library catalogue. |
Cost (where applicable) |
This service is free |
Service Metrics (KPI/SLA statement) |
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Who can avail of the service? |
University of Ulster students and staff, with lesser degrees of access for other fully registered borrowers and members of the public. Anyone can visit our libraries and browse our open collections. Access to some specialised or valuable items may be limited to students and staff only. |
Keywords |
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