| ELEMENT NAME | DESCRIPTION |
Major Service |
Library |
Service Name |
Book Lending |
Service Description |
Students and Staff of the University of Ulster can borrow materials for use outside the library. Other registered users may have borrowing rights. Most items borrowed are books. Detailed items and conditions specify how many items can be borrowed by each type of user, and for how long. Items in heavy demand or in particular formats may be offered to lend for shorter periods than other items. Items must be returned by the time specified, or be renewed if that is allowable. Items not returned on time will usually incur a fine. Items on loan but requested by other users must usually be returned to the library. Detailed information can be found at: http://library.ulster.ac.uk/info/ |
Service Owner |
Library |
Business Process |
The ability to bring books etc. out of the library for use elsewhere is an essential requirement for university study and research. The book lending service is available at all times within the Libraries during opening hours. Users can borrow items by visiting our libraries in person. |
Supporting Materials |
http://library.ulster.ac.uk/info/ |
How to obtain help |
Induction and subject classes for new students explain borrowing rules and procedures. This guidance can always be repeated at our information desks. Our published guides give clear guidance on principles, rules and procedures. |
Cost (where applicable) |
This service is free, however failure to return items on time may incur fines. |
Service Metrics (KPI/SLA statement) |
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Who can avail of the service? |
University of Ulster students and staff, with lesser degrees of access for other fully registered borrowers. |
Keywords |
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