ISD Service Catalogue

Major Service
Desk Category

Library

Service Name

Provision of Introductory Refworks Classes for Managing Bibliographic References

Service Description
(including technical
requirements/Specifications)

The library will promote and deliver introductory classes on using the Refworks bibliographic management service for the effective organisation of references, and the production of a bibliography in their preferred referencing style. These classes will run twice a month during term-time and will last between 1½ hours and 2 hours.

Service Owner

Business Process
(from a user perspective)

By the end of the course, participants will be able to better manage their bibliographic references through:

• Importing references into Refworks using a variety of methods
  
• Creating a database of references and organise references into folders
  
• Creating a bibliography using a preferred citation style
  
• Writing a paper with in-text citations in their preferred citation style using the Write-N-Cite function
  
• Creating a bibliography of their references in their preferred referencing style.
  
  Individual assistance is available at all times that the Library is open. During office hours, this assistance will be provided by a member of the faculty subject team. In the evening and at weekends, the assistance will be provided by a qualified librarian with general knowledge of all subject areas. Outside of office hours students may also submit their queries by email or voicemail to any member of their subject team with an expectation that a response will be provided by the next working day.
  
  Students who wish to attend a class should book through the Library web page: http://library.ulster.ac.uk/forms/training/refworks/ 

Supporting Materials

• Acceptable Use Code of Practice (University of Ulster Information and Communication Equipments and Telephony)
• Library Regulations
• Subject team members link
• Book Refworks training class link

How to obtain help

This course is delivered by a combination of tutor presentation and a practical hands-on skills development session for the participants. For those unable to attend a class, individual training can be sought by contacting the relevant subject team member. 

Cost (where applicable)

Service Metrics (KPI/SLA statement)

Who can avail of the service?

Keywords