| ELEMENT NAME | DESCRIPTION |
Major Service |
Media Services |
Service Name |
AV/Media Online Booking |
Service Description |
Information Services support teaching and learning throughout the University by providing fixed and portable AV/Media Technology facilities in centrally bookable teaching and learning spaces throughout our four campuses. Over 80% of the rooms we support have fixed facilities; we can provide portable AV/Media equipment to the remainder ensuring their setup adheres to health and safety regulations. |
Service Owner |
ICT Customer Services (ICTCS) |
Business Process |
To check if the teaching or meeting room you intend to use have fixed facilities, use the following link (media equipment). If your room is not fixed and requires equipment, please book using the link below. ICTCS encourage you to book as soon as possible. (media online booking) When booked, ICTCS staff will confirm your request and you will receive a unique booking reference, please use this for all enquiries. Should your booking be less than 24 hours notice, please also log a service desk call quoting your reference number. Under these circumstances we will try to deal with your request but depending on existing bookings, support cannot be guaranteed. |
Supporting Materials |
Rooms with fixed facilities have user instructions displayed, these may
be attached to the wall, table or equipment depending on the room layout.
Should you require a personal copy, please contact our Service Desk on
extension 66777. In addition to displayed instructions, ICT Customer Services also provide annual training sessions to familiarise all staff with the fixed IT and audiovisual equipment available to them in the majority of teaching rooms. These sessions occur prior to the start of the semesters 1 and 2, and are advertised on the ICT Customer Services website, and via an all-staff email. Should you require training in any of our facilities outside the scheduled training sessions, please contact our Service Desk, details below. |
How to obtain help |
Contact the ISD Service Desk Email: servicedesk@ulster.ac.uk Telephone: internal 66777; external 028 90366777 |
Cost (where applicable) |
There is no cost associated with the AV/Media loans service in support of teaching and learning. If equipment and/or support is required for an external event or conference, charges will be incurred, see separate catalogue entry on event support. |
Service Metrics (KPI/SLA statement) |
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Who can avail of the service? |
All staff can utilise the AV/Media loan service. |
Keywords |
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