Student Charter
If Things Go Wrong

If Things Go Wrong

We hope you will find little to complain about our services but if you do bring concerns to our attention you can be sure that they will be treated seriously and that every effort will be made to resolve them.

Most problems can be resolved by contacting our staff at the LRC Information Points on each campus or ICT Service Desk.

If you are not satisfied with our service, you may complete a Comments & Suggestions form, available at our Information Points or online at:

 www.ulster.ac.uk/isd/charter

We publish the results and actions taken annually. These can be found at the above address. We regard this as a valuable source of feedback and we respond to each comment individually (if requested).

The University also has a student complaints procedure for dealing with most complaints about any aspect of the academic or other services provided by the University. Details are available at:

http://www.ulster.ac.uk/quality/qmau/complaints.html

There are a number of types of complaint which are not dealt with under this procedure, such as where the complaint relates to academic decisions or to sexual, racial or religious harassment or discrimination, for which separate procedures exist. Details of all procedures are outlined within the student complaints leaflet. Copies of the Student Complaints leaflet are available from University Libraries, Student Support Offices, the Students' Union or from the University website. If you would like advice on the University’s procedures, you should contact the Student Complaints Liaison Officer. The Students’ Union can also assist with providing advice and support to students.

No student will be disadvantaged because he or she has made a complaint in good faith.

Disciplinary procedures for students

In addition, you should note that there are disciplinary procedures for students who break University regulations or fail to comply with instructions regarding conduct. Details are provided in the Charter, Statutes, Ordinances and Regulations.