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Page Updated:
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13 December
2010
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Student
Charter
Library Services
Library
The role of
the University of Ulster Library service is the provision of materials,
study areas and services which meet the needs of all students in
accordance with the University's overall aims and objectives. A team of
subject librarians liaises with teaching staff and relevant committees
in each faculty to ensure that Library services are planned to meet
students’ requirements. Quality services are provided by well-trained
staff who are responsive to user demands and proactive in the
development of services and in the use of new technology.
What you
can expect from library services:
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A helpful
and courteous service from staff at all times.
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A library
environment that is suitable for study.
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Access to
the library materials needed to successfully undertake their course of
student or research.
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Support
in their use of library resources through, user guides, classes and
one-to-one help.
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The
library will provide additional resources and support for client groups
with extra demands; these groups include students with disabilities,
part-time students and distance learning students.
What we
expect of you:
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Adhere to
the published library code of conduct.
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Adhere to
published rules and regulations of library.
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Make
appropriate use of your University email account. This will be the
primary method of contacting you and should be checked regularly.
We measure
our performance against many standards including these:
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Skilled
library staff will be available to support a quality library &
information service to our users during opening hours. Library staff
will be appropriately trained and will provide a courteous and helpful
service to users.
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Library
staff will provide induction sessions, subject classes and one-to-one
support to provide students with the skills they need to make effective
and efficient use of the library resources for their course.
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The
library will provide effective access to the books, journals and online
resources needed by students to complete their course of study.
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Library
staff will respond within three working days to all submitted Subject
Enquiries, requests for enhanced services for disabled students and
submitted Comments / Suggestions about Library service.
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The
Library will produce regularly updated printed and online guides to the
library service, with tailored guides for each subject studies at the
university.
Our latest
performance in these standards and more can be found here.
A full guide
to our services is published in “Guide to Library Services” and on the
internet at:
http://www.ulster.ac.uk/library/
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