Student Charter
Library Services

Library

The role of the University of Ulster Library service is the provision of materials, study areas and services which meet the needs of all students in accordance with the University's overall aims and objectives. A team of subject librarians liaises with teaching staff and relevant committees in each faculty to ensure that Library services are planned to meet students’ requirements. Quality services are provided by well-trained staff who are responsive to user demands and proactive in the development of services and in the use of new technology.

What you can expect from library services:

• A helpful and courteous service from staff at all times. 

• A library environment that is suitable for study. 

• Access to the library materials needed to successfully undertake their course of student or research.

• Support in their use of library resources through, user guides, classes and one-to-one help.

• The library will provide additional resources and support for client groups with extra demands; these groups include students with disabilities, part-time students and distance learning students.

What we expect of you:

• Adhere to the published library code of conduct. 

• Adhere to published rules and regulations of library. 

• Make appropriate use of your University email account. This will be the primary method of contacting you and should be checked regularly.

We measure our performance against many standards including these:

• Skilled library staff will be available to support a quality library & information service to our users during opening hours. Library staff will be appropriately trained and will provide a courteous and helpful service to users.

• Library staff will provide induction sessions, subject classes and one-to-one support to provide students with the skills they need to make effective and efficient use of the library resources for their course. 

• The library will provide effective access to the books, journals and online resources needed by students to complete their course of study.

• Library staff will respond within three working days to all submitted Subject Enquiries, requests for enhanced services for disabled students and submitted Comments / Suggestions about Library service.

• The Library will produce regularly updated printed and online guides to the library service, with tailored guides for each subject studies at the university.

Our latest performance in these standards and more can be found here.

A full guide to our services is published in “Guide to Library Services” and on the internet at:

http://www.ulster.ac.uk/library/