Student Charter

What this Charter does

• Most of the rights included in this Charter have been developed as a means of ensuring that we achieve and maintain the highest standards of provision. This is a statement of intent and is not a legal document and there may be occasions when the University or students are prevented or delayed from meeting the expectations outlined in this Charter through circumstances or delays beyond their control.

• This Charter also sets out what we expect of you. The quality of the service that we believe you are entitled to expect is, therefore, balanced with responsibilities placed on you as a student: both are intended to ensure that you gain maximum benefit from your time with us.

The University aims to provide equality of opportunity for all regardless of gender, marital status, religious belief, political belief, race, ethnic origin, age, disability, sexual orientation or responsibility for dependants. We expect that you will help to create and maintain an environment which encourages equality of treatment and is free from harassment and discrimination.

Information Services

Information Services is a major University administrative department with responsibilities covering library, academic and administrative computing, digital communications, audio-visual services and reprographic services.

This charter was developed in consultation with a representative range of students and staff from the University. The charter was produced in conjunction with the Charter Review Group and has been approved by the Senate and Council of the University.

	Consultation with Users		Reprographics
	Library		What if things go wrong?
	ICT Customer Services		Contacts