University of Ulster - Information Services

Library	ICT Services
Library services including electronic information services and document delivery	Service Desk, training, information and end-user services (including videoconferencing, media technology and IT support for teaching, learning and research).
Opening Hours Who may use the facilities General Rules and conditions Code of Conduct/Breaches of regulations Athens registration rules Collections and Information Access Policy Preservation Strategy Policy on disposal of library stock Performance indicators	Opening hours and holidays Service Desk availability IT laboratories Media services General Principles of Good Conduct Work Safely Online: Golden Rules for both staff and students Acceptable Use Code of Practice Security and monitoring policies Breaches of regulations Data Protection Policy
Reprographic Services	University Archive
Corporate photocopying and printing service. Promotional Leaflet containing information on: - Opening Hours - Who may use the facilities - General Rules and conditions Advisory Note on publishing work through the University	The Archives team is part of the Department of Information Services and is based on the Coleraine campus. Archival activities are overseen by the Advisory Group on Archives and Records Management. Foreword The Archive Collections The Archive Policies Retention & Disposal Schedule

ISD Student Charter	ISD Projects
The ISD Student Charter sets out the standards of service which the University aims to provide in terms of corporate Library, ICT and Reprographic services.	PMLite - PMLite is ISD's standard in support of project governance. Selecting this link will take you to further information on this topic. This web page is password protected. Please log a Service Desk request by emailing servicedesk@ulster.ac.uk if you wish to be provided with access.
What The Charter does Consultation With Users Library ICT Customer Services Reprographics If Things Go Wrong Contacts Printable Copy Of Our Student Charter

The department provides an annual set of service-related operational statistics to the appropriate national body. These are SCONUL for library-related issues and UCISA for IT and Media related matters.